Customer Feedback
What our customers say...
If you really want to know about a company or its products, there’s only really one place to go an honest answer – and that’s from its customers.
We are constantly working to improve our products and service and really appreciate any feedback or comments that our customers may have regarding the installation or performance of their new Solatube® Daylighting Systems.
That’s why we put a comment box on our guarantee cards.
Below is a selection of comments from some of our recent customers. So if you’re thinking of buying a Solatube® Daylighting System, don’t listen to us – see what the people who really know have to say...
“We’ve just had a Solatube® 290 DS installed by your man from Mottram fixings. I’d just like to say what a prompt, professional and courteous service he provided.
The difference this tube has made to our dark landing and stairs area is amazing and I’d certainly recommend this solution to anyone who asked.”
Regards,
Tony
“ I heard about it from my sister who had one installed in her hallway…
… it’s fantastic and has made a great difference to the bathroom”Emma
“It’s all installed now within the last 90 mins. They have used the flexible reflective tubing before so the rigid type was a new one on them it now appears. But all installed and even they are stunned at the amount of light coming into the bathroom now. A result, but exactly as we expected/hoped for!
Yes, please do pass my thanks to Mark (the installer) for his help and his time, and thanks again to yourselves. We are very pleased indeed. Take care.”
Regards
Andy
“The solatube has dramatically improved light levels at the dark end of a long hallway”
Howard
“I have now bought and installed two Solatubes in my house and I would like to say a big thank you to you. The difference these tubes have made are amazing. I have no window in the bathroom but now it is like daylight in there. I am getting so much light that I have on a couple of occasion thought the bathroom light had been left on by the kids, reached in to the bathroom and pulled the pull cord and found myself switching the lights on not off !!! I have spent the best part of £12,000 improving my bathroom and en-suite but seem to find myself taking friends and family on a tour of the Solatubes first and then oh yes, then the bathrooms. I have recommended your products to all the people I work with and I hope in generates some new business for you.”
Regards
Brian
“Thanks everyone for this...
“I am highly delighted with the end product and could not fault Andrew (the installer)and his colleague, they were extremely professional, friendly and worked cleanly and as quietly as they could in the circumstances.”
Jane
“I just want to let you know that the builders have finally finished fitting the sun tubes! The one in the new bathroom is particularly useful. We have an internal corridor leading to a bathroom and bedroom. When the bedroom door is closed there is no light. At 4.30pm today, the tube emitted so much light that it was daylight in the bathroom and it even lights the corridor if we leave the bathroom door open!”
Best wishes,
Paula
“I just thought I would drop you a line to say how pleased we are with the results from fitting two ten inch Solatubes to our corridor. It has turned out better than we had imagined or even dared to hope for.
“I enclose three photos taken before and after all taken without any flash lighting. One was taken prior with all the bedroom doors open to gain maximum light. One was taken with all the doors closed and the final 1 was taken on an average day following the installation of the Solatubes.”
Once again many thanks to your company and your fitters.
Peter & Ruth
“The difference is amazing!!Thank you so much. Customer service from ordering to installation fantastic!! Well worth the money!! Recommend highly!!”
Jean
“The Solar tube was, at last, fitted back at the end of October. Jackie and I were utterly amazed at the difference it has made to the landing. (Exactly as your leaflet showed)
“I am not good at running around on roofs but our daughter’s partner went up and fitted it with ease and the whole process took about 2 hours.”Andy & Jackie
“… the tubes I had installed are Solatubes from Solalighting at Olney Bucks. As I understand it they were the originators of this technology and were also extremely helpful with my numerous enquiries. I bought 2 160DS kits for under £700 and my builders installed them in a day in my bungalow. The result is amazing and I am very pleased with them.”
Fred the shed
“People are too ready to complain when something doesn't come up to their expectations so I thought I might redress the balance by telling you how delighted we are at the effectiveness of our recently installed Solatube.
“It does everything we hoped it would do; and looks beautiful too!
“We will have no hesitation in recommending your company and product to our family and friends, and we are considering ordering another for our bathroom in the new-year.
“I would also like to thank both Dennis and Paul for their endless patience and advice. “
Regards,
Peter and Mary
“This is just a short note to say thanks for putting me in touch with Andrew Booton (installer). I called Andrew after receiving your e-mail and he was able to offer me a cancellation; he arrived yesterday, on time and worked non-stop to finish the job. The man is a perfectionist and a pleasure to have around. As for the product; I can't tell you how pleased we are, the Solatube has transformed a dark bathroom into something we can't quite believe, it's such a dramatic change. I'd be happy to recommend your Company and product to anyone.
“So, thanks for a great product and a first class service.”
Best wishes
Mike & Carole
“The difference is amazing and the room is now so much brighter. Not only that, but the system adds an interesting and attractive feature to the room. It does exactly what it says on the tin!
“So, we are highly delighted with your product and would recommend it to anyone in the same situation. It is not cheap but you get what you pay for and we consider the expense well worthwhile.”
Thank you.
Tony
“If you want to use my testomonial you may, we would say how delighted we are with the Solatubes. It has surpassed all our expectations and transformed a dreary hallway in our bungalow. More power to your elbow.”
Regards
Bryan
If you have recently had a Solatube® Daylight System fitted and want to give us your comments – please click here >>